Customer Services
Whether you have questions, complaints or just need a little help
understand our services, you're in the right place. Click on the tabs
below and you'll have the info you need.
Step 1: Logging your query
For your convenience, you can contact the Client Service Call Centre on the following number: 0861 111 011
Please remember to have your ID/loan reference number handy, as well as the details of your complaint.
Similarly, please contact the Consumer Advocates once in Step 2, before escalating to Step 3.
Step 2: Still having problems
If you've tried Step 1 and, for any reason, you remain unhappy with our service or with the response you received, please contact the Consumer Advocates Office:
• Email consumeradvocate@africanbank.co.za
• Fax -011 207 4724
• Call -011 256 9284
Remember: Step 2 is an escalation of Step 1. The Consumer Advocates Office will not be able to deal with your complaint if you have not first made contact following the process in Step1.Please remember to have the reference number of your query in Step 1 handy as well as the details of your query.
Step 3: Still unsatisfied
The National Credit Regulator (NCR)
The National Credit Regulator :0860 100 406. The NCR was established by the National Credit Act, 2005 and regulates the entire credit industry. It has a Complaints Division to assist consumers free of charge.The Ombudsman for Banking Services (OBDS)
The Ombudsman for Banking Services (OBDS) 0860 800 900. The OBS is an independent ombuds office which adjudicates complaints received from consumers, after they have complained without success to the Bank. This is a free service and the banks have agreed to be bound by the decisions made by the OBDS.These organisations are independent bodies that assist consumers free of charge with complaints, after they have been through the banks processes (Steps 1 & 2) and are still unhappy with the outcome.